SHAE Support
SHAE Support
Welcome to your SHAE Support page where we'll help you with all things SHAE & PH360. This page will support you with where to locate what you need, particularly as we unlock a new module each week and any basics when it comes to the technology.
WHAT IS THE DIFFERENCE BETWEEN SHAE & PH360?
SHAE and ph360 are both platforms that focus on personalised health and wellness, but they have distinct purposes and functionalities. Here's the key difference:
ph360
SHAE
HOW THEY WORK TOGETHER
ph360 provides the science and data analysis in detail while SHAE delivers that information in a simple, easy to follow app.
WHAT DO I DO IF THE APP IS NOT WORKING?
If you find the App does not work at any stage, we recommend deleting the App and then reinstalling it.
If this does not work, you will need to contact SHAE Support directly via email - support@shae.ai.
WHAT IS THE DIFFERENCE BETWEEN SHAE & PH360?
SHAE and ph360 are both platforms that focus on personalised health and wellness, but they have distinct purposes and functionalities. Here's the key difference:
ph360
- ph360 is the core science and algorithmic engine that provides personalised health insights based on epigenetics, body measurements, and lifestyle factors.
- It generates recommendations for nutrition, fitness, sleep, environment, and social interactions based on an individuals unique genetic and epigenetic profile.
- ph360 is a comprehensive platform used by health professionals, coaches and individuals who want a deep, science-backed approach to personalised health.
SHAE
- SHAE is the user-friendly app interface that delivers ph360's insights in a more accessible and interactive way.
- It acts as a virtual health assistant that provides real-time recommendations on what to eat, how to exercise, when to rest, and even how to interact with others based on your personal health profile.
- SHAE simplifies ph360's data into daily guidance and lifestyle suggestions, making it easier for individuals to integrate personalised health into their routine.
HOW THEY WORK TOGETHER
ph360 provides the science and data analysis in detail while SHAE delivers that information in a simple, easy to follow app.
WHAT DO I DO IF THE APP IS NOT WORKING?
If you find the App does not work at any stage, we recommend deleting the App and then reinstalling it.
If this does not work, you will need to contact SHAE Support directly via email - support@shae.ai.
HOW DO I ACCEPT MY COACH IN PH360?
If you don't receive an email to accept your Coach and have your profile added to their Coaching Panel, you can do this directly in PH360. Follow the steps in this video.
If you don't receive an email to accept your Coach and have your profile added to their Coaching Panel, you can do this directly in PH360. Follow the steps in this video.
WHAT IF I DON'T THINK MY PROFILE IS CORRECT?
If you don't think your profile is correct, firstly recheck all of your measurements and make sure they have been entered correctly into PH360. Once you have done that and if you still think that something is not right then watch this video where I explain why the HealthType you have been assigned may not seem right.
If you still think that there might be an error (this can happen in a very small number of cases), please take the following steps:
If you don't think your profile is correct, firstly recheck all of your measurements and make sure they have been entered correctly into PH360. Once you have done that and if you still think that something is not right then watch this video where I explain why the HealthType you have been assigned may not seem right.
If you still think that there might be an error (this can happen in a very small number of cases), please take the following steps:
- Wearing close fitting clothes that show your shape (activewear is ideal), take 3 photos: front, back and side view (as per the image below).
- Email your 3 photos to support@angelacounsel.com and we will send your photos to the Technical Team to check these against your profile.
HOW DO I CHANGE A MEASUREMENT IN PH360?
If you realise you have input an incorrect measurement or answered a question incorrectly you can update your profile. It's also important to keep your profile updated as you make progress. Follow the steps in the video below.
If you realise you have input an incorrect measurement or answered a question incorrectly you can update your profile. It's also important to keep your profile updated as you make progress. Follow the steps in the video below.
WHAT IF I THINK I HAVE MORE THAN 1 HEALTHYPE?
If you think you have more than one HealthType, it is possible that you have characteristics of more than one HealthType but your body shape will determine your primary HealthType. In this video I explain the secondary HealthTypes, why this might happen and why the key to understanding your secondary type is within your profile.
If you think you have more than one HealthType, it is possible that you have characteristics of more than one HealthType but your body shape will determine your primary HealthType. In this video I explain the secondary HealthTypes, why this might happen and why the key to understanding your secondary type is within your profile.
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